March 2010 Newsletter – US Immigration Fortunes Are Changing – Part 2

If you're dedicated to delivering excellence to your clients you never rest - it's a constant pursuit - it's a passion - it's that simple.

Raising the Bar of Service: As our firm has expanded I am constantly challenged to come up with better ways to service my client’s needs better. At the end of the day if you’re looking after a hundred clients at any one time and they all have one question you can spend days answering questions and not actually getting much case work done. So I’ve been looking and exploring ways to ensure that client questions can get answered as quickly and efficiently as possible.

In 2006 I designed and created the Immigration Processing Center (IPC) which is a virtual environment where clients can log into their cases online almost as if they could step into my office and review their case, read the correspondence, see what documents are needed, what we had already and so forth.  The IPC has been a great success and was (and still is) really a breakthrough in customer service. Four years later accessing ones data is very common. Not so much within the legal community so we’re still cutting-edge here, but things are certainly moving in that direction.

“Working out which documents to get with a Client Visa Guide is like having your attorney right there with you explaining precisely what documents are needed, how to get them and why they are needed. I feel so much more confident now and able to tackle my assignment.”

Client Visa Guides: What our clients are looking for now is a lot more guidance as to what documents they need and more importantly why immigration want those documents. Traditionally, I’ve enjoyed spending time exchanging emails and taking phone calls to explain many of these issues to our clients. Howver, most clients operate on multiple time zones and if they need an answer to a particular question they need an avenue where they can access information 24/7.  In response to this I’ve begun rolling out online Client Visa Guides. Basically, what I’ve done with my team is to take each visa we do and then write a (password protected) guide going through each document requirement and explaining what it is and why we need it. We’re also rolling out with these guides sample documents, so that even as I explain what a document is they can open up an example of an actual document so they compare it to what they have and see if it’s what is actually required.

These guides are only available for clients and are being designed to coach clients through the paper trail. We can only do our job effectively if our clients send us the documents we need in the right way. The attorney’s job is to guide, explain and discuss these documents, sometimes even the law behind these requirements.  I’m hoping that these Client Visa Guides will speed up the client’s ability to submit all the documents we require, with a level of understanding and confidence never before experienced. These guides will not be a substitute for emailing or speaking directly with me, but it may be a welcome tool you can access 24/7 even when I’m not available. If you’re an existing E2, L1, O1 or EB1 client and would like to receive your access pin numbers for these guides, please email Karol @ Ingramesq.com . Remember this is only available to existing retained clients.

Part 1 – Are Ready For Change
E2 and L1 Visas 
Part 2 – Raising The Bar
Client Visa Guides 
Part 3 – Immigration Reform 
The Professional O1 and EB1 

Attorney Chris M. Ingram
 

US Immigration Law Offices of Chris M. Ingram
Chris M. Ingram LL.M., ESQ – Immigration Attorney
Admitted in New York.
Practice Specializing in US Immigration Law
520 Broadway, Suite 350,
Santa Monica,
California 90401
Tel: 310 496 4292

Everyday the Law Offices of Chris M. Ingram provides a comprehensive range of US Immigration expertise. We also provide a free consultation for our prospective clients. 

General Location:  Santa Monica, Santa Clarita, Los Angeles, California, USA.
Serving all 50 States
Copyright 2010

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